If a customer reports not receiving their invoice email, you can easily resend it through the Resend option on the Invoice page. Follow the steps below to ensure your customer gets the invoice promptly.
Go to the Dashboard:
Log in to your Stagepay account.
Navigate to the Dashboard section.
Search for the Invoice:
Use the search bar to locate the invoice by:
Invoice Number
Reference
Contact Name
Select the Invoice:
From the search results, click on the invoice to open its details page.
Use the Resend Option:
On the invoice details page, locate the dropdown menu.
Click the dropdown and choose the Resend option.
Verify Email Details:
A popup will appear showing the following fields:
Customer Email: Confirm or update the recipient's email address.
Reply-to Email: Ensure the correct reply-to address is displayed.
Customer Name: Verify the customer's name.
Subject: Check the email subject line.
Body: Review or edit the email body for accuracy.
After double-checking all details, click Send.
Confirmation Popup:
A confirmation popup will appear, indicating the email was successfully resent.
Verify Customer Email: Double-check the customer’s email address for accuracy.
Check Invoice Status: Look for any issues flagged in the invoice history.
Follow Up with the Customer: Confirm with the customer that the email was received after resending.
By following these steps, you can quickly address invoice email delivery issues and maintain smooth communication with your customers.
